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Incident Report: Tokyo Zone

Announcement type [Notice]

2025-05-15 02:27

Dear Customer,

We would like to inform you that at 21:30 (HKT) on May 14, 2025, a Linux kernel bug caused an unexpected reboot of a physical server in our Japan region. As a result, the cloud server hosted on that physical machine was also restarted.

All affected cloud servers were restored promptly. However, we kindly ask you to check whether your applications and services are running normally.

As part of our preventive measures, we will update the Linux kernel on all physical servers to a unified and stable version. This will be carried out without any service interruption.

Compensation:
All affected cloud servers will receive an additional 7 days of service, which will be automatically applied within the next 2 days.

We sincerely apologize for any inconvenience caused, and we appreciate your understanding and continued support.

Best regards,

SC
May 15, 2025

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